Support
Topic outline
ICAAP Support & FAQ
The purpose of this page is to provide users with self-help but please contact us if you still need additional assistance.
ICAAP Office: 312.733.1026
Or email Erin Moore at emoore@illinoisaap.comNew Account & Login Issues
How do I create a new account?- Click the "Create Account" button at the top right of the screen
- Under "Is this your first time here?" click the "Create new account button"
- Fill out the fields (any with a red asterisk are required) and click "Create my new account"I created a new account but did not receive a confirmation email?- First check your junk / bulk email folder to see if the confirmation email went there instead of your regular email inbox
- If you still do not have the confirmation email, try creating a new account as specified in the previous question above.
- If you received a message that the email was already in use, then please email support to have your account confirmed manually.I forgot my username or password?- Click the Create Account button at the top right of the screen
- Under "Log in" click on "Forgotten your username or password?" and it will take you directly to here.
- There you can search by username or email address to have the requested information sent to your email address.Issues While Logged In
How can I change my password, email address, or other profile information?
-Click on your name in the top right part of the screen, which will drop down a menu.
-On the menu click on "Profile"
-Under "User Details" click "edit profile"
-Edit the desired information, then click the "Update profile" button at the bottom of the screen.What is the Course Catalog?
-A list of courses you have not enrolled in yet but can either self-enroll or purchase-enroll.How do I Enroll into a Course?
You can either self-enroll (a) or purchase-enroll (b). If there is a number beside the course (##) then the course has a fee and you can purchase-enroll.
A. Self-Enroll - for free courses
-Click on the "Course Catalog" tab
-Click the course name to enter the course.
-Click the "Enroll me" button.B. Purchase-Enroll
How do I use my discount code?
-Click on the "Course Catalog" tab
-Click the course name to enter the course.
-Click the "Send Payment via PayPal" button.
-Complete the payment process and then return to the course.
-Click the "Enter Course" link to begin the course.
-Click on your name in the upper right corner and select "Profile"
-Click on "Edit Profile"
-At the bottom of the Edit Profile page, there is a section for discount codes. Enter your code for the corresponding course and save your profile.
-Return to the course catalog and the course with your correct price will now be available.What is the Dashboard?
- The Dashboard is a list of your currently enrolled courses that shows your status and overall grade for each course.How can I download my Course Certificate?
- Enter the course in which you want to get a certificate.
- Click on the "Certificates" section.
- Your certificate will be linked next to this imageHow can I see a Report that shows all of my Activity Scores for a Course?
- Enter the given course.
- Find the "Administration" block on the left side of the screen.
- Click to expand "Course Administration" in that block.
- Click on the "Grades" link